Address: [ENTER YOUR COMPANY ADDRESS HERE]
Phone: [YOUR PHONE NUMBER]
Fax: [YOUR FAX NUMBER - IF AVAILABLE]
Email: [YOUR EMAIL ADDRESS]
The basic characteristics of goods or services are available at www.twisterwholesale.com. You can review the basic features of the product during the campaign period.
Listed and advertised prices on the site are sales prices. Advertised prices and promises are valid until updated and changed. Prices announced for a limited time are valid until the end of the specified period.
The type, quantity, brand/model, color, number, sales price, payment method of the goods/product/service consists of the information at the time the order is completed.
The shipping cost, which is the product shipment expense, shall be paid by the BUYER and is non-refundable.
3.1) The BUYER declares that they have read and become informed about the basic qualities of the product subject to the contract, the sales price, payment method, and preliminary information regarding delivery on the www.twisterwholesale.com website, and have given the necessary confirmation electronically. By confirming this Pre-Information electronically, the BUYER confirms that they have accurately and completely obtained the address, basic features of the ordered products, price of products including taxes, payment and delivery information that must be provided to the BUYER by the SELLER before concluding distance contracts.
3.2) The product subject to the contract shall be delivered to the BUYER or to the person/organization at the address shown by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
3.3) The SELLER cannot be held responsible for the non-delivery of the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
3.4) The SELLER is responsible for delivering the product subject to the contract in sound, complete condition, in accordance with the specifications stated in the order, and with warranty documents and user manuals, if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit consent before the expiration of the performance obligation arising from the contract.
3.6) If the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the consumer of this situation before the expiration of the performance obligation arising from the contract and refunds the total amount to the BUYER within 10 days.
3.7) Confirmation of this Pre-Information Form electronically is mandatory for the delivery of the product. If the product price is not paid or is canceled in bank records for any reason, the SELLER is deemed to be released from the obligation to deliver the product.
3.8) If the bank or financial institution does not pay the product price to the SELLER due to the unlawful or illegal use of the BUYER's credit card by unauthorized persons in a manner not resulting from the BUYER's fault after the delivery of the product, the BUYER must return the product to the SELLER within 3 days, provided it has been delivered. In this case, shipping costs belong to the BUYER.
3.9) If the SELLER cannot deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances that prevent transportation such as adverse weather conditions or disruption of transportation, they are obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with an equivalent if available, and/or postpone the delivery period until the preventive situation is eliminated. If the BUYER cancels the order, the amount paid shall be paid to them in cash and in full within 10 days. For payments made by the BUYER with a credit card, the product amount is refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is entirely related to the bank's transaction process, the BUYER already accepts that it will not be possible for the SELLER to intervene in any way for possible delays and that the amount refunded to the credit card by the SELLER may take an average of 2 to 3 weeks to be reflected to the BUYER's account by the bank.
The BUYER may exercise the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product (excluding Concert and Event Tickets) to themselves or to the person/organization at the address shown, without assuming any legal and criminal liability and without giving any reason, in distance contracts related to the sale of goods. In distance contracts related to service provision, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal period. Costs arising from the exercise of the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or email within 14 days, and the product must not have been used within the framework of Article 5 provisions. If this right is exercised:
- a) The invoice of the product delivered to the third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns with invoices issued in the name of institutions cannot be completed if a RETURN INVOICE is not issued.)
- b) Return form,
- c) The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any.
- d) The SELLER is obliged to return the total amount and documents that put the buyer under debt to the BUYER within 10 days from the receipt of the withdrawal notification and to accept the goods within 20 days.
- e) If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault.
- f) If the campaign limit amount falls below due to the exercise of the right of withdrawal, the discount amount benefited under the campaign is canceled.
- g) The shipping cost paid when returning the product due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders.
- h) The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
According to the Regulation, it is not possible to return goods prepared according to the BUYER's requests or clearly in line with their personal needs, goods that are not suitable for return by their nature and have a risk of quick deterioration or are likely to expire, and audio or video recordings, software programs and computer consumables whose packaging has been opened by the BUYER.
In the implementation of this Pre-Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located are authorized up to the value announced by the Ministry of Industry and Trade.
The SELLER may submit complaints and objections to the consumer problems arbitration committee or consumer court in the place where the goods or services were purchased or where the residence is located, within the monetary limits determined annually in December by the Ministry of Industry and Trade of the Republic of Turkey. Information regarding the monetary limit is as follows:
The monetary limits determined annually by the Ministry of Trade and published in the Official Gazette are valid.
This Pre-Information is made for commercial purposes.
Title: TWISTERWHOLESALE
Address: [ENTER YOUR COMPANY ADDRESS HERE]
Phone: [YOUR PHONE NUMBER]
Fax: [YOUR FAX NUMBER]
Email address: [YOUR EMAIL ADDRESS]
1.2 – BUYER
The person who registers as a member on www.twisterwholesale.com shopping website as a customer.
The address and contact information used during registration are taken as basis.
4.1 The BUYER declares that they have read and become informed about the basic qualities of the product subject to the contract on the www.twisterwholesale.com website, the sales price including all taxes, the payment method and delivery, that these costs will be covered by the BUYER, the period in which delivery will be made, and the full trade name, open address and contact information of the SELLER, and have given the necessary confirmation electronically.
By confirming this contract electronically, the BUYER confirms that they have accurately and completely obtained the address, basic features of the ordered products, price of products including taxes, payment and delivery information that must be provided to the Consumer by the Seller before concluding distance contracts.
4.2 The product subject to the contract shall be delivered to the BUYER or to the person/organization at the address shown by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period. All shipping costs related to delivery shown in Article 3 will be covered by the BUYER and will be reflected on their invoice under the name "Shipping Fee".
4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4 The SELLER cannot be held responsible for the non-delivery of the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
4.5 The SELLER is responsible for delivering the product subject to the contract in sound, complete condition, in accordance with the specifications stated in the order, and with warranty documents and user manuals, if any.
4.6 The SELLER, provided that it is based on a justified reason, may supply a different product of equal quality and price to the BUYER before the expiration of the performance obligation arising from the contract.
4.7 If the fulfillment of the product or service subject to the order becomes impossible and the SELLER cannot fulfill its contractual obligations, it notifies the consumer of this situation before the expiration of the performance obligation arising from the contract and may supply a different product of equal quality and price to the BUYER.
4.8 For the delivery of the product subject to the contract, it is mandatory that the signed copy of this contract has reached the SELLER and the price has been paid by the payment method preferred by the BUYER. If the product price is not paid or is canceled in bank records for any reason, the SELLER is deemed to be released from the obligation to deliver the product.
4.9 The BUYER accepts and undertakes that the credit card information they entered into the system during shopping is correct and that all legal and criminal legal liability arising from the use of this credit card belongs to them. If the bank or financial institution does not pay the product price to the SELLER due to the unlawful or illegal use of the BUYER's credit card by unauthorized persons in a manner not resulting from the BUYER's fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided it has been delivered to the BUYER. In this case, shipping costs belong to the BUYER. If the BUYER does not return the product, they accept and undertake that if the product price is not collected from the credit card for any reason or the product price is refunded to the credit card, the product price will be transferred to the SELLER's bank accounts without any need for notice.
4.10 If the SELLER cannot deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances that prevent transportation such as adverse weather conditions or disruption of transportation, they are obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with an equivalent if available, and/or postpone the delivery period until the preventive situation is eliminated. If the BUYER cancels the order, the amount paid shall be paid to them in cash and in full within 10 days.
4.11 Points given to the customer by the SELLER through a campaign are valid for only one purchase. These points are not refunded even if the product is returned.
For payments made by the BUYER with a credit card, the product amount is refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is entirely related to the bank's transaction process, the BUYER already accepts that it will not be possible for the SELLER to intervene in any way for possible delays and that the amount refunded to the credit card by the SELLER may take an average of 2 to 3 weeks to be reflected to the BUYER's account by the bank.
The BUYER has the right to withdraw from the contract within 14 days from the delivery of the product subject to the contract to themselves or to the person/organization at the address shown, without having to give any reason.
However, products prepared specifically for the BUYER, offered for sale and/or imported for specific days such as New Year's, holidays, Mother's Day, campaign and promotional products cannot be returned; the BUYER makes their purchase by accepting these conditions.
To exercise the right of withdrawal, notification must be made to the SELLER by fax or email within 14 days, and the product must not have been used within the framework of Article 6 provisions. If this right is exercised:
- a) The invoice of the product delivered to the third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns with invoices issued in the name of institutions cannot be completed if a RETURN INVOICE is not issued)
- b) Return form,
- c) Within 14 days, the products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any. The product price is refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.
The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
When the product is returned to the SELLER, the original invoice presented to the BUYER at the time of product delivery must also be returned (to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER together with the product or within 5 days from the shipment of the product at the latest, the return process will not be completed and the product will be sent back to the BUYER with payment due. The phrase "return invoice" will be written on the invoice to be returned with the product and signed by the BUYER.
In the implementation of this Pre-Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located are authorized up to the value announced by the Ministry of Industry and Trade.
The SELLER may submit complaints and objections to the consumer problems arbitration committee or consumer court in the place where the goods or services were purchased or where the residence is located, within the monetary limits determined annually in December by the Ministry of Industry and Trade of the Republic of Turkey. Information regarding the monetary limit is as follows:
The values announced annually by the Ministry of Trade will be taken as basis.
a) In accordance with Article 68 of Law No. 6502 on Consumer Protection, it is mandatory to apply to district consumer arbitration committees for disputes below the determined limits, and to provincial consumer arbitration committees for disputes within the determined limit range. Consumer arbitration committees cannot be applied to for disputes above these values.
b) For disputes above the specified value, application must be made to the Consumer Court, and in places where there is no Consumer Court, to the Civil Courts of First Instance acting as Consumer Courts.
This pre-information is made for commercial purposes.